Cancelling Orders
In the unlikely event of you wishing to cancel an order, you may do so, up to and including, 14 days commencing from the day after receipt of goods. Products should be undamaged and returned in appropriate packaging. Postage should be via registered post.
Payment will be refunded within 14 days of the returned goods being received by The Enthusiasts Hub.
Custom Orders
Orders that have any custom or personalised element are non-returnable, unless, they have a material defect. All items are thoroughly checked for defects prior to posting so instances requiring the need to return a custom order are extremely small.
Please ensure you check all spellings and custom design elements thoroughly prior to submitting an order.
Clothing Sizes
All our garment pages have size guides to help you choose the correct size garment. Where a particular garment size comes in what you might call larger or smaller than standard fit, we indicate this fact and advise you to order a slightly larger or smaller size than you normally would.
Please DONT BUY Multiple Sized Garments
Please refrain from buying multiple sized garments with the intention of returning those that dont fit. If you are unsure about what size you should order, in the first instance refer to the size guides and sizing advice. If you still have concerns, please contact us prior to ordering so we can discuss and help reassure you of the ideal size you should order.
We make most garments up to order based on your size and colour choices to keep our standing stock overheads as low as possible. This allows us to spend more time creating unique and personalised designs instead of managing a large stock overhead.
Returns
In the unlikely event of you wishing to return an order, you may do so, up to and including, 14 days commencing from the day after receipt of goods. Products should be undamaged and returned in appropriate packaging. Postage should be via registered post.
Payment will be refunded within 14 days of the returned goods being received by The Enthusiasts Hub.
Faulty Goods
In the unlikely event that your purchase arrives damaged, you must contact The Enthusiasts Hub in writing within 5 working days of receipt. Please state the nature of the damage and if you would prefer a refund or replacement goods. You have 28 days from the date of order to return the faulty goods. All returns must be securely packaged and sent via registered post.
Need help?
Contact us with any questions related to refunds and returns.